FitBit’s CEO James Park cites the growing number of allergic reactions people are experiencing from the Force as the reason behind the recall, even though up until yesterday, FitBit was offering a full refund or exchange to any Force customer who was experiencing the skin issues.
I have been wearing my Force non-stop since it arrived in November 2013. I only take it off before I get in the shower. I clean it off with an alcohol swab about once a week. I have never had any sort of discomfort or reaction to it at all.
All that being said, I am going to return my Force. Here are reasons why:
I’m an IT guy. I don’t like flying without support. The Force is now no longer supported. They stopped sales, they’ve recalled the product. If I keep it, I’m on my own. If something breaks or goes awry in the coming months or years, I get no help from FitBIt
If I do ever develop an allergy to it, I have no recourse. I can’t exchange it or return it. The recall won’t last forever.
I have a sinking feeling that there is some bigger issue lurking, and FitBit is using the already exposed allergy issue to flush the Force before it becomes more of a liability. I have no evidence of this, but hey, this is a blog and I can write about my hunches. 🙂
What to do in the meantime? Great question. The FitBit blog post hints that there is something else in the works, but really nothing more than a hint. For quantified nerds like me, going without a tracker seems about as silly as brushing my teeth without toothpaste. Instead of waiting for a maybe from FitBit, I’m going to make a jump somewhere else. My current front-runner is the Basis watch. It is bigger than the Force, but it does a LOT more. I’m going to take my time and pick very carefully from the alternatives out there, but if I was going to buy a replacement today, it would be the Basis.
Do you have a FitBit Force? How do you feel about the recall? Will you participate? Will you wait for another FitBit device, or switch to a different brand?
My nearly 2-year-old FitBit Ultra finally bit the dust. It is pretty obvious to me that there were design issues with that model. First because I know several people who had them and the result was the same, the housing would crack and the device would fall apart. Second, because FitBit stopped making them, and the newer models are totally redesigned.
I struggled for a while deciding on how to replace it. I replaced my wife’s broken Ultra with the FitBit One earlier this year for a Mother’s Day gift, so I knew all of what that could do. I was intrigued by the FitBit Flex, but could not live without the altimeter counting my elevation and floors of stairs. I considered the Nike FuelBand second generation, because I heard rumors there was going to be a heart rate monitor built in, but when it finally released without the HRM, that was quickly kicked from my list. At almost the same time, FitBit announced the Force, which really was the answer for me. It had all of the functionality I wanted from my broken FitBit Ultra, but in the wrist-band style of tracker I had a feeling would be more to my liking. Through all of my deliberation, I did not place my pre-order for the Force on the first day. I waited a couple of weeks, and for that I had to wait over a month for it to ship. First world problems, I realize. But it is finally here, and I’ve had a couple of weeks to play with it.
Showing my step count for the day, and the little bar across the bottom shows progress towards daily goal
What I like about my FitBit Force:
I never have to wonder where it is. I can feel it on my wrist.
It is comfortable to wear. I often forget it is even there.
It is WAY more accurate than the Ultra. There used to be big differences, especially while running, between FitBit and RunKeeper. No more.
It syncs wirelessly with my iPhone. My Ultra needed to be near the base station.
The charge lasts a long time, and the device will send me alerts when the battery gets low. Way cool.
The clasp is nice and secure. I never worry about if falling off.
When I registered the device late in the day, it asked if I was replacing a device, which I was, and it automatically transferred all of the data from my old Ultra tracker to my new Force. That was a NICE touch!
The Force will vibrate when you hit your goal for the day, and you can configure what you want that goal to be. I have mine set for my 10,000 steps per day. The buzzing cheer surprises me, but I like it.
The first item to display is the time. I have found that the Force has replaced my watch for most intents and purposes.
I have heard that in an upcoming update, the Force will do some things like my Pebble smart watch does, like vibrate and display text messages, vibrate when I get a phone call and display the name or number, and alert me to incoming emails. This could be pretty cool.
What I don’t like:
It is not “waterproof”. It is “splash and sweat resistant” but you can’t submerge it. The charger connection on the back is bare metal. I only take it off when I get in the shower, but part of me would prefer to just never have to take it off. The FitBit Flex, by contrast, is waterproof and can be worn in the shower or in the pool.
Here’s the back of the Force. You can easily see why it isn’t waterproof.
The clasp was REALLY hard to fasten the first couple of times. I thought I would never get it on right out of the box. It has since broken in nicely, but was a downer at first.
Here’s the clasping mechanism. You have to fit the two metal “teeth” into the appropriate holes. Good luck with that the first few times.
Although it is really comfortable to wear all day, I find it not so comfortable to wear to bed to measure my sleep. I think part of that is the metal back on my skin. I get kinda tired of it by the end of the day, like a watch. I have been toughing it out for the data, however.
Overall I really like the device. I have loved FitBit for nearly 2 years now, and I’m going to keep on loving them for a while more. Do you use a FitBit yet? Or do you have another type of tracking device you prefer?