Tag Archives: James Park CEO FitBit

So Long, FitBit Force, and Thanks for All The Steps

Yesterday was something of a shocker in the fitness tracker world. FitBit announced a voluntary recall of the FitBit Force and the immediate halt of all sales of the device. Whoah.

FitBit’s CEO James Park cites the growing number of allergic reactions people are experiencing from the Force as the reason behind the recall, even though up until yesterday, FitBit was offering a full refund or exchange to any Force customer who was experiencing the skin issues.

I have been wearing my Force non-stop since it arrived in November 2013. I only take it off before I get in the shower. I clean it off with an alcohol swab about once a week. I have never had any sort of discomfort or reaction to it at all.

Goodbye, My Dear FitBit Force

All that being said, I am going to return my Force. Here are reasons why:

  • I’m an IT guy. I don’t like flying without support. The Force is now no longer supported. They stopped sales, they’ve recalled the product. If I keep it, I’m on my own. If something breaks or goes awry in the coming months or years, I get no help from FitBIt
  • If I do ever develop an allergy to it, I have no recourse. I can’t exchange it or return it. The recall won’t last forever.
  • I have a sinking feeling that there is some bigger issue lurking, and FitBit is using the already exposed allergy issue to flush the Force before it becomes more of a liability. I have no evidence of this, but hey, this is a blog and I can write about my hunches. 🙂

So with a heavy heart, I filled out the form requesting my return kit. We’ll see where it goes from there.

What to do in the meantime? Great question. The FitBit blog post hints that there is something else in the works, but really nothing more than a hint. For quantified nerds like me, going without a tracker seems about as silly as brushing my teeth without toothpaste. Instead of waiting for a maybe from FitBit, I’m going to make a jump somewhere else. My current front-runner is the Basis watch. It is bigger than the Force, but it does a LOT more. I’m going to take my time and pick very carefully from the alternatives out there, but if I was going to buy a replacement today, it would be the Basis.

Do you have a FitBit Force? How do you feel about the recall? Will you participate? Will you wait for another FitBit device, or switch to a different brand?